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FREQUENTLY ASKED QUESTIONS:
1. WHAT ARE THE ACCEPTABLE FORMS OF PAYMENT?
We ONLY accept Visa and MasterCard.
2. HOW DO I CHECK THE STATUS OF MY ORDER?
Log into your online account to check order updates. Updates are also sent to the email address provided at the time order was placed.
3. WHEN SHOULD I EXPECT TO RECEIVE MY ORDER?
Allow approximately five (5) to seven (7) business days, from the date of shipment, for your merchandise to deliver. Delays may occur due to uncontrollable circumstances. If your package does not arrive within 14 business days, from the date of shipment, please contact our customer service team ( support@beastkicks.com).
4. CAN MY PURCHASE BE DELIVERED TO A DIFFERENT ADDRESS?
** We only ship to addresses in the U.S.A. and Canada
Yes, providing you have contacted your credit card issuer and provided them with the alternative shipping address and they approve it. Please be advised, we ship ONLY to the approved address of the credit card used at time of purchase.
You may also visit your local United States Postal Service (i.e. Post Office) and request your mailings be forwarded to an alternate address (note: Valid identification is required).
5. WHY I AM UNABLE TO TRACK MY PURCHASE?
Allow approximately 48 hours for The United States Postal Service (“Post Office”) to update your tracking info into their database. Also, check your online customer profile as your tracking number may have been changed and updated.
6. WHY WAS MY ORDER CANCELED?
We urge all of our customers to select a second choice in the "Alternative Item" text bar. If your first selection is sold out and the alternative item is available, we will ship the alternative item. If an alternative item is not selected and the first selection is sold out a void (i.e. funds releasal) will be issued.
7. MY ORDER WAS DECLINED! WHY WAS I BILLED?
We do not bill cards when transactions have been declined. Your card issuer has to process the declined transaction, please contact your card issuer to determine their policy on releasing funds for online declined transactions.
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